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The attention focused on the complex set of human activities through which a company attempts to create value for its stakeholders is one of the most characteristic features of the total quality management (TQM) concept.
This focalisation on the concept of process in the field of competitive quality is today mirrored in the prerequisites of normative quality, as the new ISO 9001: 2000 standard encourages a process approach to quality management through Quality Standards.

What are Quality Standards?
Standards are documented agreements containing technical specifications or other precise criteria to be used consistently as rules, guidelines, or definitions of characteristics, to ensure that materials, products, processes and services are fit for their purpose.
How companies are doing this now?
  • Creating paper-based SOP binders that are constantly out of date.
  • Protracting user's access to the most currently, released SOP's.
  • Copying and distributing huge number of highly confidential new and revised SOP's to employee's desks.
  • Trapping our efficiency and flexibility in lengthy change management procedures.
  • Wasting time for meetings and lengthy review, revision and approval procedures.
  • Compromiting our Compliance by inaccurate or out-of-date SOP's
  • Rushing our employees by unnecessary, manual work effort.
What we are proposing:
  • Collaborative environment for document creation and storage.
  • Automated configurable routing of Change Request initiation and review process.
  • Web interface for approval matrix definition and execution in serial and parallel steps.
  • Quality management users can monitor the status along the approval process and perform escalation rules.
  • Automatic, personalized notification of approved and effective SOP's.
  • Detailed control of user rights to read, write and manage documents.
  • Routing sequences for "read and understood" notifications and training purposes.
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