Today public administration is striving to become more citizen-oriented and more accountable, to provide better services at reduced costs and to build public confidence. In view of the new competencies transferred to the municipalities it is imperative to re-define the organization from an authority to a citizen-friendly service organization, implementing business-style rules of operation. The experience from the organizational reforms shows that administrative workers need clearly to obey to the strategic goal of the organization, otherwise its dynamic sooner or latter is absorbed by the prevailing bureaucratic culture.

Local governments are confronted with the expectations and demands from citizens, companies, and higher level governmental organizations to deliver services and products by means of IT. At the same time, technology offers a variety of possibilities to either improve services and processes or deliver new ones. The challenge for local governmental organizations is to select the right e-government applications which strategically and tactically fit the local governmental organization. User requirements, organizational change, government regulations, and politics are all factors that any organization must take in consideration.

There are many definitions of e-government, and the term itself is not universally used, but the common theme behind these definitions is that e-government involves the automation or computerization of existing paper-based procedures that will prompt new styles of leadership, new ways of debating and deciding strategies, new ways of transacting business, new ways of listening to citizens and communities, and new ways of organizing and delivering information.

The full integration of ICT in central and local public administration is strongly recommended by all national and international agencies responsible for the development and the reform in the public sector. ICT has been proven a very effective tool to ensure quick and efficient services to citizens and other stakeholders in their transactions with state institutions. ICT is an almighty tool of development, policy and administrations, for the following reasons:

Assessing e-government strategy requires examination of government itself, institutional frameworks, human resources (including ICT managers, procurement officers, and others), existing budgetary resources, inter-department communication flows, etc.